Refund policy

At ZEBO RAVE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

Return Eligibility

Items may be returned within 14 days of the date you receive your order.

To be eligible for a return, the item must:

Be in its original condition
Be unused or only lightly handled
Include all original packaging, accessories, and tags (if applicable)
Show no significant signs of wear, damage, alteration, or misuse

Returns requested after the 14-day return period may not be accepted.

Accepted Return Reasons

We accept returns for the following reasons:

Change of mind (buyer's remorse)
Ordered the wrong item
Item no longer needed
Defective, damaged, or incorrect item received

All returned items are subject to inspection upon arrival.

Non-Returnable Items

The following items are not eligible for return:

Clearance items
Final sale items
Products specifically marked as non-returnable at the time of purchase
Items returned in heavily used, damaged, altered, or unsellable condition

Exchanges

We are happy to offer exchanges for eligible items.

If you would like to exchange a product for a different item or replacement, please contact our customer support team before sending the item back.

Exchange requests are subject to product availability.

How to Start a Return

To request a return or exchange:

Contact our customer support team at service@zeborave.com within 14 days of receiving your order.
Include your order number and a brief description of the reason for the return or exchange.
If the item is damaged, defective, or incorrect, please provide clear photos showing the issue.
Once your request is reviewed and approved, we will provide return instructions.

Please note that we do not provide prepaid return shipping labels.

Returns sent without prior authorization may experience delays in processing.

Return Shipping Costs

For returns due to buyer preference, including change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

Return shipping charges are based on the actual shipping cost charged by the carrier.

If the return is the result of a defective item, shipping damage, or an error on our part, reasonable return shipping costs may be covered by ZEBO RAVE after review and approval.

Refund Processing

Once the returned item is received and inspected, refunds are typically processed within 1–5 business days.

Approved refunds will be issued to the original payment method used during checkout, such as PayPal, credit card, or other eligible payment methods.

Depending on your financial institution or payment provider, additional processing time may be required before the refunded amount appears in your account.

We do not charge any restocking fees.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide supporting photos.

We will review the issue and work with you to determine an appropriate solution, which may include a replacement, exchange, partial refund, or full refund when applicable.

Lost or Damaged Return Shipments

If a return package is lost or damaged while being shipped back to us, please contact the shipping carrier directly and retain all shipping receipts and tracking information.

We recommend using a trackable shipping service when returning items.

If assistance is needed, please contact our customer support team and provide any available documentation so that we can help review the situation.