Refund policy

At ZEBO RAVE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

Return Eligibility

Items may be returned within 30 calendar days from the date of delivery.

To be eligible for a return, the item must:

Be in its original condition
Be unused or only lightly handled
Include all original packaging, accessories, and tags (if applicable)
Show no significant signs of wear, damage, alteration, or misuse

Returns requested after the 30-day return period may not be accepted.

Accepted Return Reasons

We accept returns for the following reasons:

Change of mind (buyer's remorse)
Ordered the wrong item
Item no longer needed
Defective, damaged, or incorrect item received

All returned items are subject to inspection upon arrival.

Non-Returnable Items

The following items are not eligible for return:

Clearance items
Final sale items
Products specifically marked as non-returnable at the time of purchase
Items returned in heavily used, damaged, altered, or unsellable condition

Exchanges

We are happy to offer exchanges for eligible items. If you would like to exchange a product for a different item or replacement, please contact our customer support team before sending the item back. Exchange requests are subject to product availability.

How to Start a Return

To request a return or exchange:

Contact our customer support team at service@zeborave.com within 30 calendar days of receiving your order.
Include your order number and a brief description of the reason for the return or exchange.
If the item is damaged, defective, or incorrect, please provide clear photos showing the issue.
Once your request is reviewed and approved, we will provide return instructions.

Important: Please do not return any item without prior authorization. Returns sent without authorization may experience delays or may not be eligible for a refund.

Return Shipping Costs

For quality issues (defective item, shipping damage, or incorrect item received): ZEBO RAVE will cover the full cost of return shipping and will provide a prepaid return shipping label.
For buyer’s preference returns (change of mind, ordered the wrong item, or item no longer needed): The customer is responsible for the return shipping cost.

We do not charge any restocking fees or return processing fees under any circumstances.

Refund Processing

Once the returned item is received at our facility, our team will inspect it within 3–5 business days.

If the return is approved, your refund will be issued to the original payment method within 1–5 business days after inspection is completed. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide supporting photos. We will review the issue and work with you to provide an appropriate solution, which may include a replacement, exchange, or full refund.

Lost or Damaged Return Shipments

If a return package is lost or damaged while being shipped back to us, please contact the shipping carrier directly and retain all shipping receipts and tracking information. We strongly recommend using a trackable shipping service when returning items. If you need assistance, please contact our customer support team and provide any available documentation.

Partial Returns

If your order contains multiple items, you may return eligible items individually rather than returning the entire order. Refunds will apply only to the returned products that meet the requirements of this policy.